Hawaii State Homeless Programs - Shelter/Service Bulletin Board

Homeless Hotline

Unsheltered Homeless Protocol for Members of the Public

If you wish to assist a person who is homeless, who might be setting up "residence" in a public area or needing a health and safety intervention, the following actions should be taken:

1. Note the exact location and time when the person who is homeless is known to frequent the area.
2. Note any identifying information for the person who is homeless, e.g., physical description and number in the group.
3. Provide the above information to the appropriate island agency:
        a. Oahu: Waikiki Health Center Care-A-Van Program via email at or call (808) 791-9359.
        b. Island of Hawaii: HOPE Services Hawaii via email at or call (808) 935-3050.
        c. Maui: Family Life Center via email at or call (808) 877-0880.
        d. Kauai: Kauai Economic Opportunity via email at  or call (808) 245-4077, x228.

Email is the preferred means of communication. Also provide the name and email/phone number of the person providing the information for follow up if the person who is homeless cannot be found.

After a report is made, an outreach team will be assigned to visit the person. Emails and calls can be placed 24 hours a day, seven days a week. However, responses and the immediacy of responses will vary depending upon the capacity and hours of staffing operations of the service provider. Follow up reports will only be transmitted via email upon request. In emergency situations or those involving illegal activity, persons should call 911.

For more information on the Waikiki Health Center Care-A-Van Program, see their website at: www.waikikihc.org/services/services/healthcare_for_the_homeless/.
For more information on HOPE Services Hawaii, see their website at: www.hopeserviceshawaii.org
For more information on the Family Life Center, see their website at: www.flcmaui.org.
For more information on Kauai Economic Opportunity, see their website at: www.keoinc.org.



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