Unsheltered Homeless Protocol for Members of the Public
If you wish to assist a person who is homeless, who might be setting up "residence"
in a public area or needing a health and safety intervention, the following actions
should be taken:
1. Note the exact location and time when the person who is homeless is known to
frequent the area.
2. Note any identifying information for the person who is homeless, e.g., physical
description and number in the group.
3. Provide the above information to the appropriate island agency:
a. Oahu: Waikiki Health Center Care-A-Van Program
via email at
b. Island of Hawaii: HOPE Services Hawaii via
or call (808) 935-3050.
c. Maui: Family Life Center via email at
or call (808) 877-0880.
d. Kauai: Kauai Economic Opportunity via email
or call (808) 245-4077, x228.
Email is the preferred means of communication. Also provide the name and email/phone
number of the person providing the information for follow up if the person who is
homeless cannot be found.
After a report is made, an outreach team will be assigned to visit the person. Emails
and calls can be placed 24 hours a day, seven days a week. However, responses and
the immediacy of responses will vary depending upon the capacity and hours of staffing
operations of the service provider. Follow up reports will only be transmitted via
email upon request. In emergency situations or those involving illegal activity,
persons should call 911.
For more information on the Waikiki Health Center Care-A-Van Program, see
their website at:
For more information on HOPE Services Hawaii, see their website at:
For more information on the Family Life Center, see their website at:
For more information on Kauai Economic Opportunity, see their website at: